Frequently asked questions
Frequently asked questions
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What is your Return Policy?
What is your Return Policy?
We sell at low discounted prices and to do this, we do not accept returns. All sales are final!
When can I expect my order to arrive?
When can I expect my order to arrive?
All orders are processed and shipped within 3 business days and expect 7 to 10 days for delivery. We use UPS Ground and Fedex, once your order has been shipped we will email you with a tracking number.
What if my item arrives damaged or defective?
What if my item arrives damaged or defective?
All items are professionally hand packed and double boxed for safe shipment and all items are insured. If you received your package damaged contact us within 5 days of receiving damaged merchandise and let us know, so we can send a replacement. All merchandise is free from defect or it will be replaced at no cost to you. Please read our Damaged Items Policy for further instructions on how to file a claim with us.
Do you ship Internationally?
Do you ship Internationally?
At this time we do not ship Internationally it is something we will be thinking about in the near future. We only ship within the Continental United States. We no longer ship to Canada.
Do you ship to P.O box or APO/FPO Military Addresses?
Do you ship to P.O box or APO/FPO Military Addresses?
We will only ship to a physical address if you are using a business name for your order, you must provide us with a contact name.
Do you have rush shipping available?
Do you have rush shipping available?
We no longer offer Rush Shipping.
What forms of payment do you accept?
What forms of payment do you accept?
We except all major credit cards through PayPal.
Will my payment information be safe and secure?
Will my payment information be safe and secure?
Your security is our primary concern. To ensure safe shopping, we use 128 bit Secure Socket Layer (SSL) encryption security, which is the highest level of security available today for secure e-commerce transactions. We work hard to ensure your information is safe. At Unique Specialty Merchandise, we respect and value our customers and their privacy. Please read our Privacy Policy for more details.
How do I know if my item is in stock?
How do I know if my item is in stock?
We have a very large inventory on every item we sell. On a rare occasion an item may go out of stock due to high demand of certain items. We will contact you immediately after you place your order to inform you if the item is out of stock and we will let you know when it will be available.
How much do you charge for shipping and handling?
How much do you charge for shipping and handling?
We charge a low Flat Rate check our Shipping Rates for more details.
Do you charge sales tax?
Do you charge sales tax?
Florida 7.0%
How do I contact you if I have a question?
How do I contact you if I have a question?
If you have any questions please contact me - Christine: Shopatusm and we will respond as soon as possible.
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